More Than Mailers: Keys to Effective Outreach and Communication for Lead Service Line Replacement (LSLR) in New Jersey Communities

By Deandrah Cameron, Policy Manager at New Jersey Future (and backbone staff for the JWW Lead in Drinking Water Advisory Council), and Ben Dziobek, Community Outreach Specialist, New Jersey Future

Effective communication and community outreach are critical aspects of a successful LSLR program. In this blog, we’ll highlight key strategies and best practices for communication and outreach that can improve participation rates and build customer trust.